Privacy policy
How we look after your details and your pet's photos, in plain words.
Only what we need to make your keepsake
When you order or join the waitlist we collect your name, email address, your pet's name, and your delivery details. When you send photos of your pet, we collect those photos and any notes you add.
Payments are handled by Stripe. We never see or store your full card details.
This site keeps your cart and any referral code in your browser's own storage. We do not currently run third party analytics or advertising trackers.
Used to make your keepsake, nothing else
The photos you send are used to create your artwork and your keepsake. Our makers see them, and that is the point of them.
If you use the Cushion preview, your cropped photo is sent to our background removal provider (remove.bg) to create the cut out, then returned to your browser.
We will only use photos of your pet or your finished keepsake in our marketing if you say yes when we ask. We never sell your photos or your details.
Trusted providers, nothing more
We use a small set of providers to run Twinnie: Netlify hosts this site and receives form submissions, Stripe processes payments, Brevo sends our emails, and remove.bg powers the cushion preview. Some of these providers store data outside Australia, mainly in the United States and Europe.
We share your details with them only so they can do those jobs for us. We do not sell or rent your information to anyone.
See it, fix it, delete it
You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. Email hello@twinnie.com.au and we will sort it within 30 days.
Every marketing email we send has an unsubscribe link. Order emails still come through while an order is active, because we need to reach you about your keepsake.
If you are unhappy with how we have handled your information, tell us first and we will do our best to put it right. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
We are easy to reach
Questions about this policy or your information: hello@twinnie.com.au. This policy was last updated in September 2026 and follows the Australian Privacy Principles.